In order for us to optimize the way in which we deal with and try to prevent this issue, we'd appreciate some feedback from you. Do you get stuck logged in after DC-ing from the server? Does it happen when you weren't online but are just trying to login? If you stop trying to login for a few minutes, does your account automatically fix itself? Does it tend to happen when the server freezes/experiences a big lagspike? Does logging in from another account on the same computer unstick your account? Does logging the same account in from another computer unstick your account? Does the problem occur mainly on a specific device - eg laptop, VMWare, Windows 8 computer? What I've written here are just a few ideas, so if you've got any different information to add, please do! The more information you can give us about the problem, the better our chances are of dealing with it effectively. Please DO NOT post requests for your character to be unstuck in this thread, thank you. Use Character Issues for that.