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Notice Unexpected Downtime 03/02/19

Discussion in 'Announcements' started by Matt, Feb 3, 2019.

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  1. Matt
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    Matt Administrator

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    Hi Royallers,

    Today at approximately 14:04 Server Time (UTC) the MapleRoyals channel servers unexpectedly went down. Our host has confirmed the reason for this outage as an electrical fault, and they are working to rectify the problem as soon as they can. However, we currently have not been provided with an estimated time for when the fault will be fixed.

    You can still vote for NX and get RP during the downtime without issues.
    Any time-limited items will have their expiry dates extended accordingly once the issue is resolved.

    Latest updates from our host:
    Sunday, 03 February 2019, 14:29 PM: "An electrical problem is at the origin of the equipment malfunction. Intervention in progress."
    Sunday, 03 February 2019, 15:17 PM: "We are evaluating the status of the impacted devices and preparing their replacement."

    Sunday, 03 February 2019, 16:09 PM: "Replacement of equipment in progress."
    Sunday, 03 February 2019, 16:48 PM: "Replacement equipment is ready. Installation in progress."

    Sunday, 03 February 2019, 19:08 PM: "The network equipment is replaced, but an electrical issue persists. The operation is still in progress."
    Sunday, 03 February 2019, 20:41 PM: "60 servers still unreachable. Our team is doing the best to restore the situation."

    Monday, 04 February 2019, 02:17AM: "48 servers still unreachable."
    Monday, 04 February 2019, 04:03AM: "36 servers still unreachable."
    Monday, 04 February 2019, 05:49AM: "25 servers still unreachable."

    All game services are back online.


    This thread will be updated as we receive any new information.

    Sorry for the inconvenience,

    The MapleRoyals Staff



     
    Last edited: Feb 4, 2019
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