Troubleshooting Guide Suggestions

Discussion in 'Feedback' started by Matt, Feb 15, 2015.

Thread Status:
Not open for further replies.
  1. Matt
    Offline

    Matt Administrator

    Joined:
    May 8, 2013
    Messages:
    12,332
    Likes Received:
    16,622
    Gender:
    Male
    Location:
    United Kingdom
    Country Flag:
    IGN:
    Matt
    Level:
    N/A
    Guild:
    Staff
  2. Oldie
    Offline

    Oldie Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    857
    Likes Received:
    259
    Location:
    PureNoob
    Country Flag:
    IGN:
    OldRanger
    Level:
    255
    Guild:
    Noobs
  3. Matt
    Offline

    Matt Administrator

    Joined:
    May 8, 2013
    Messages:
    12,332
    Likes Received:
    16,622
    Gender:
    Male
    Location:
    United Kingdom
    Country Flag:
    IGN:
    Matt
    Level:
    N/A
    Guild:
    Staff
    The common errors are in the troubleshooting guide, so I don't see a requirement for that thread any longer.
     
  4. Oldie
    Offline

    Oldie Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    857
    Likes Received:
    259
    Location:
    PureNoob
    Country Flag:
    IGN:
    OldRanger
    Level:
    255
    Guild:
    Noobs
    Oh okay I see. Great work!
     
  5. Oldie
    Offline

    Oldie Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    857
    Likes Received:
    259
    Location:
    PureNoob
    Country Flag:
    IGN:
    OldRanger
    Level:
    255
    Guild:
    Noobs
    Sorry for the double post,

    "Is your problem a disconnecting or crashing issue?" and below

    There isn't any information saying that disconnection when double clicking a character is normal if that character has wishlist items.
     
  6. Oldie
    Offline

    Oldie Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    857
    Likes Received:
    259
    Location:
    PureNoob
    Country Flag:
    IGN:
    OldRanger
    Level:
    255
    Guild:
    Noobs
    Also, maybe add " *READ FIRST* " to the title so that people are encouraged to click there. Otherwise it kind of fades into the background.
     
  7. Andreas
    Offline

    Andreas Donator

    Joined:
    May 31, 2014
    Messages:
    14,268
    Likes Received:
    4,311
    Gender:
    Male
    IGN:
    Egonic
    Level:
    19x
    Guild:
    Arcady
    Sorry for going off topic, very nice work!
     
  8. Andreas
    Offline

    Andreas Donator

    Joined:
    May 31, 2014
    Messages:
    14,268
    Likes Received:
    4,311
    Gender:
    Male
    IGN:
    Egonic
    Level:
    19x
    Guild:
    Arcady
    Does your client close after selecting a character?

    I think a lil bit of clarification might be useful, if someone were in fm and try to log in with outdated files, they might assume the client closed on character selection
    and not the brief second after entering the game, and assume they are banned.

    I could have easily done that misstake, so just saying.

    Maybe add a question asking " Is this happening on all your characters" after the "Does your client close after selecting a character?"
     
  9. Chokladkakan
    Offline

    Chokladkakan Web Developer

    Joined:
    Feb 2, 2014
    Messages:
    423
    Likes Received:
    981
    I think the large, blatant notice that appears when one tried to create a thread in the relevant subforums is encouragement enough.
     
    Oldie and Matt like this.
  10. Matt
    Offline

    Matt Administrator

    Joined:
    May 8, 2013
    Messages:
    12,332
    Likes Received:
    16,622
    Gender:
    Male
    Location:
    United Kingdom
    Country Flag:
    IGN:
    Matt
    Level:
    N/A
    Guild:
    Staff
    Keep the suggestions coming and I will make amendments in the near future, won't be doing it right now because I am sick of the sight of SPOILER tags right now. (97 different spoilers so far)
     
    Oldie and Andreas like this.
  11. Andreas
    Offline

    Andreas Donator

    Joined:
    May 31, 2014
    Messages:
    14,268
    Likes Received:
    4,311
    Gender:
    Male
    IGN:
    Egonic
    Level:
    19x
    Guild:
    Arcady
    Not even with Big Red Letters in the shoutbox saying "the server is down" works, still makes threads and questions about why it's not working.
    I forgot i think it was font 40 still didn't help.
     
    Last edited: Feb 15, 2015
  12. Andreas
    Offline

    Andreas Donator

    Joined:
    May 31, 2014
    Messages:
    14,268
    Likes Received:
    4,311
    Gender:
    Male
    IGN:
    Egonic
    Level:
    19x
    Guild:
    Arcady
    Might be good to add in the problems with using hamachi, some may think they are banned when they can't get past the character selection.
     
  13. papasif
    Offline

    papasif Member

    Joined:
    May 3, 2015
    Messages:
    20
    Likes Received:
    6
    Gender:
    Male
    Country Flag:
    IGN:
    test
    Level:
    138
    Guild:
    Revolution
    you said that i should use the "character fixes" button in the website encase the game says i'm logged in, but the "character fixes" is disabled
     
  14. Miss Abby
    Offline

    Miss Abby Donator

    Joined:
    Jun 13, 2016
    Messages:
    191
    Likes Received:
    468
    Gender:
    Female
    Location:
    FM
    Country Flag:
    IGN:
    Kaiserinn
    Level:
    200
    Guild:
    ImperioRoyal
    Also if you already have it installed and it's not wanting to open up, you can go to Wineskin and click on Advanced and then "Test Run". It should open it up :D It worked for me!!
     
  15. Hoarfrost
    Offline

    Hoarfrost Donator

    Joined:
    Jan 5, 2017
    Messages:
    363
    Likes Received:
    33
    Gender:
    Male
    Location:
    Stockholm
    Country Flag:
    IGN:
    BrandDstrike
    Level:
    135
    Guild:
    Paradise
  16. Seductive Love
    Offline

    Seductive Love Donator

    Joined:
    Apr 15, 2016
    Messages:
    661
    Likes Received:
    734
    Location:
    Under Your Bed
    Country Flag:
    IGN:
    Immortal
    Level:
    1xx
    Guild:
    Oblivion
    In all my years, I've only seen really 2 different kinds of trouble shooting guides.

    1. What we have, a spoiler system where you go step by step and at the end find and answer. It can look a bit messy but as long as you can read it, it is helpful.

    2. Similar to the rules and ToS thread. The most productive and most common troubleshooting guide that I have seen on multi billion dollar company websites is a bookmark type thread. You click on your issue and it drags you down the page and give you all the options about that problem. Example, run code errors, click on that, boom, may redirect you to Silas page, or something else. I think the only negative of the spoiler thread right now is if you click on a wrong step, it is difficult to find other possible solutions without having to redo what you did.

    Hope my suggestions helped :p
     
Thread Status:
Not open for further replies.

Share This Page