https://mapleroyals.com/forum/threads/staff-team-changes.180215/ Why I'm 'reopening' the thread Believe it or not, locking the thread does nothing when you haven't provided closure. We don't spend hours typing essays up just because we have nothing better to do. We are passionate about the environment in which we meet our friends, strive for our goals and want MapleRoyals to be a game where we can all have fun. To that end, I will fiercely advocate for what I believe is just and fair, and whilst people might see this as a lost cause - this is what advocacy is to me. We try our best to speak up against what is unjust, and no matter how futile it is, the process itself represents a constant push for change for the better. I'd like to believe everyone in the last 10 pages of this thread who have spoken up have the same ideology - that we are speaking for what we believe is the best for the server. What Matt has provided so far: - "Since the anonymous feedback, lessons have been learned, improvements have been made, and stronger boundaries have been set." - "it is possible for change to occur without advocating for various Staff members to step down" - "we are making progress in restructuring the workload distribution for Staff members" - "we will work on better organisation and more responsiveness to feedback and suggestions - including taking quicker action on community feedback where possible" - "continue to work towards providing a better atmosphere and working environment within staff" - "We will strive for more transparency between the Staff and the Community. We want to be more open and accepting of reasonable criticisms, and take the vast experience of the players into account" None of this is tangible, none of this shows true evidence of commitment, and none of this is accountable. Spending a day dealing with specific character issues while Becca makes a nonchalant appearance in ban appeals does not necessarily mean commitment. It is also unlikely to have a lasting effect because the rapidity in which you've decided to deal with these individual issues means very little planning has taken place in the background. You ask that proper time is given - but are you actually using this time to actually reflect on how the administration is being run as a whole? You've asked your ex-staff members not to dig into the nitty-gritty details even though you were the one who engaged in the to-and-fro of specific examples - look at how long you spent talking about the HP medals? In that light you've subsequently made broad, general statements about how you guys are "striving to" improve but this is exactly the part where you need to be very specific. The "nitty-gritty" of past examples are evidence and rationales for why the general dynamic of Staff have failed in the last year. 'Fail' is obviously a very strong term here but given 6 staff members have left I'm not sure you can really argue against that. The acceptance to these should be general in nature to acknowledge that there is a problem with how staff worked, but your response to the problems raised needs to be specific because you want to give your players a sense of hope that the remainder of your staff are actually committed to doing better. Ultimately you haven't even apologised for the mistakes you've made. Isn't that in itself pretty arrogant? Case in point: "I admit that I made a mistake in the way I dealt with the post" What my vision of closure is I want change that is concrete, that the community can see and measure, that the community can hold staff accountable for. To that end, I am advocating on the following: - Within the next 7 days, the Staff will openly ask for feedback from the community regarding the revision to the Terms and Conditions with both in-game and forum announcements, including a platform for players to respond - By Christmas 2020, a new GM application form be finalised and published specifying the way in which work will be delegated, and what aspiring applicants will be expected to undertake - By the end of the calendar year, the new Terms and Conditions draft be written and available for community feedback - Written open disclosure in this thread about what are the "stronger boundaries" and "improvements" against our supposed perception of favouritism/bias from you towards Becca I would personally also like to see Becca's independent response to the feedback towards her that have been brought forward by 15 different current and ex-Staff members. Ignoring the many calls for you to step down for a moment, how do you plan to enact changes so that similar mishaps in staff dynamic don't happen in the future? How do you plan to change the way you conduct yourself personally and professionally to regain the trust amongst your colleagues and your community? For the community who respond to this thread I ask that further feedback be as constructive as possible - that is, aim to provide tangible solutions to how staff can do better. Please try to refrain from responses like "nothing is going to change" or "you're just wasting your time" because these are not productive. The ex-staff members in the last 10 pages of this thread have all done this brilliantly. Admittedly it's more difficult without having been in staff, however if no one restarts this dialogue when is change ever going to happen?