If you are unable to reset your password / PIC / PIN via Control Panel, as you have forgotten your username or lost access to the email due to the following reason(s) such as - unable to receive the email - fake / invalid email address - lost the email password or unable to login for some reason Make a thread at https://mapleroyals.com/forum/forums/support-requests.111/ with the following details 1) Your character names (IGN): 2) The date of birth associated with your account (DD-MM-YYYY): 3) The email address associated with your account: 4) Your account username (Game Login ID): Note: Please kindly fill in as 'Unknown' for any of the above fields if forgotten, and the Staff will try their best to identify your Royals account. WARNING ⚠: please do not reveal any of the information above to non-Staff members Please also kindly be patient as this process will take some time List of Staff members: https://mapleroyals.com/forum/members/?type=staff