Lost Email or Username

Discussion in 'Guides' started by Dave Deviluke, Apr 17, 2020.

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  1. Dave Deviluke
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    Dave Deviluke Forum Moderator

    Joined:
    Oct 5, 2017
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    Islander
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    If you are unable to reset your password / PIC / PIN via Control Panel,
    as you have forgotten your username or lost access to the email due to the following reason(s) such as

    - unable to receive the email
    - fake / invalid email address
    - lost the email password or unable to login for some reason


    Make a thread only at
    https://mapleroyals.com/forum/forums/support-requests.111/
    with the following details

    1) Your character names (IGN):
    2) The date of birth associated with your account (DD-MM-YYYY):
    3) The email address associated with your account:
    4) Your account username (Game Login ID):
    5) Last logged in date (DD-MM-YYYY):
    *Please provide an estimation if unsure

    Note: Kindly fill in as 'Unknown' for any of the above fields if forgotten, and the Staff will try their best to identify your Royals account.

    WARNING ⚠: please do not reveal any of the information above to non-Staff members
    Please also be patient as this process will take some time

    List of Staff members: https://mapleroyals.com/forum/members/?type=staff
     
    Last edited: Sep 5, 2021
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