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Discussion in 'Character Issues' started by Karven, Jul 12, 2018.

  1. Karven
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    Karven Developer

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    PLEASE READ THIS BEFORE POSTING!

    Are you trying to log in, but keep receiving the following message?

    [​IMG]

    If so, follow these steps:
    1. Check that the server isn't undergoing a server check on the forum.
    2. If the server is online, then wait five minutes since the time that you last disconnected. Usually the server is able to disconnect an account instantaneously, but sometimes your connection to the server might not be closed cleanly, leaving it in an 'open' state (for example, this happens pretty often when the client crashes - this is just apart of how the Internet works). We have mechanisms to detect this and disconnect accounts that aren't responding to the server anymore, and if after five minutes you still cannot login in, it is safe to assume that your account is stuck for some separate reason.
    3. If your account appears to be stuck after the five minute wait, make a new reply to this thread with the following information:
      • Name of the character that you were online with:
      • What you were doing before being disconnected (be as detailed as possible):

    Note: We are unable to manually 'disconnect' an account from the server, until we perform a server check. As such, this issue is our top priority, and we are actively looking for the cause of any issues related to accounts getting stuck.
     
    Icato, ginwolf, Ohad and 17 others like this.
  2. Andreas
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    Andreas Administrator

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    All posts in this section have been deleted as they are only relevant for us while the account is stuck.
    If you are experiencing this problem please continue posting in this section after you have followed the steps provided above.
     
  3. yukitatuma
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    yukitatuma Member

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    mug1

    japan gachapon
    Neglect
     

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