Hello everyone, I have recently been banned and already went through the process of creating the ban appeal, where I got the opportunity to explain myself. Although I am not unbanned yet, I have no doubt I will be unbanned as soon as an Admin has some time to review & match my claims to their databases. I say this because I have no doubt they will find that my claims can be validated and are truthful. Nonetheless, being banned got me into reading a bunch of Ban Appeals from different players, and these Appeals got me into creating this thread. I couldn't help but notice how it looks like most people who are accused of RWT are banned right away, and then are given the opportunity to explain themselves. Alone and in itself, I do not think this is the problem. There were some threads about how a player is determined to be guilty or innocent in the past, so let's not go there in this thread. The problem lies in the amount of time it takes the Staff to validate/invalidate a player's claim and take the appropriate course of actions based on their findings. Furthermore, their responses to most players who express their frustration is, well, to say the least... frustrating. Allow me to elaborate. The fact that players suspected of RWT are banned right away is not in itself a bad thing - it effectively minimizes the negative impacts that RWT has on the economy of the game in general. However, the fact that whenever a player is found to be innocent of RWT accusations and is unbanned (in some cases) weeks after the unjustified ban - well, that is a problem. On top of that, from the point of view of these players who know they are falsely being accused, I completely understand how they would be tempted to express their frustration - most of the time, on their own ban appeal. To me, it sometimes feel like these players who do express frustration are being frowned upon by the Staff, with Staff answers (although written in a politically correct fashion) often interpretable as "the more you bother us, the more you'll wait". This is also a problem. I understand that from the Staff's perspective, this can indeed be an annoyance and also be very time consuming and this can ultimately only make the dispute worse. But from a legit player's perspective, it can also be incredibly frustrating to be left in the dark for so long. I am therefore opening this thread for suggestions on how the process could be made better and more fair to those being accused of a wrongdoing. As opposed to previous suggestion threads made in the past on Ban Appeals, the intent here is not to put emphasis on how these appeals are being handled by the Staff. Therefore, let's not dwell into Staff decision's as to whether a player is guilty or not and how this is determined, but rather at how players should have a better chance to explain themselves and not wait for weeks to play their favorite game whenever they are found to be innocent. I would ask that everyone remains civil and explains their suggestion respectfully, as this generally drives discussions further and at much better pace (based on readings from several other suggestion threads, I feel I had to write this here LOL). My Suggestion is as follows: A suggestion that I would like to submit is for Staff to do at least some minimal fact checking BEFORE banning someone, and from immediately letting the player know the reasons for a ban, whenever a ban is triggered. This is just more time-efficient for everybody. A reasonable "fact checking" method could be as follows: - Staff lets the player knows that he's being investigated, gives a chance to the player to explain. Could be on Discord, in-game, or through forums. The player could also be given a timeframe to respond (such as 24h or something). - With explanations from player, Staff can quickly fact check for reasonableness. If everything adds up, player is free to keep playing. - If something doesn't add up based on Staff judgment of player's explanation, or if player doesn't respond in time, player is immediately banned and the regular process (aka Ban Appeal) takes place. The reasons why this could work: - Players who earned their mesos/equips legitimately have grinded countless hours to do so. From what I've read on several Appeals, their explanations are usually much clearer, detailed and ultimately add up correctly. Which makes sense, considering the countless hours they've put in. - Players who are usually found "guilty" usually have very poor explanations for their wealth. That is under the current system where they can take as much time as needed to answer. This would probably even more apparent in a short timeframe. Advantages is that players have at least a small chance to explain before the ban. If they get banned, then usual process takes place. I do understand that there may be flaws in this suggestion, so please feel free to share your opinions, ideas/improvements or comments.