Community Q&A #1

Discussion in 'General Discussion' started by Matt, Dec 19, 2020.

Thread Status:
Not open for further replies.
  1. Matt
    Offline

    Matt Administrator

    Joined:
    May 8, 2013
    Messages:
    11,932
    Likes Received:
    16,142
    Gender:
    Male
    Location:
    United Kingdom
    Country Flag:
    IGN:
    Matt
    Level:
    N/A
    Guild:
    Staff
    Community Q&A #1
    Answered on 01/01/2021

    How far along is the autoban, is there an expected due date for it?

    A lot of progress has been made in regards to the autobanner, and parts of the system have been in place for a few months now. Some hacks that were previously possible are now disconnecting the player when they are attempted. Most of the other hacks which are possible are being monitored as we adjust the system based on false positives, and once those false positives are ironed out and we are comfortable with the accuracy, these other hacks can also be set to disconnect and ban players. Ensuring full accuracy within the system is of vital importance so that we can be sure that legit players will not be affected. As you can imagine the autobanner is not a simple task, and requires the use of complex calculations to validate player and monster movements, while at the same time ensuring we account for any latency issues. So it has unfortunately been quite a time consuming process to get to this point, however we have definitely made progress towards getting something in place which we feel will have a big impact on the issue of hackers. That being said, we cannot give an expected due date.

    Regarding the hacker situation, are there any plans (and if are any, when) to implement any counter measures, even if they're temporary?
    We do, and will continue to implement counter measures wherever possible. For example, we have recently been brainstorming methods to deal with some of the recent issues that have been affecting particular leeching spots, and will have something in place by January 5th.

    Is there a plan to compensate players who have been incorrectly blocked for a long time?

    Although we don't have a rule in place about compensating players who have been incorrectly banned, we have in rare cases given compensation to individuals, this is usually in the form of a 1.5x or 2x exp/meso/drop coupon. Having a set rule in place could lead to it being exploited, so I believe we will need to continue with this method of compensating on a case-by-case basis.

    Would it be possible to outline a road map so the community has a realistic idea on what to expect in the upcoming months or year? It doesn't have to be specific, just in general so players can stay in the loop.

    Things planned to be implemented in the coming months are (in the following order): Release the updated terms and conditions as well as reporting guidelines, give GMs access to more tools to be able to deal with a broader range of issues, release a new modernised website, add new content to the game in the form of a new area for levels 100+, have the autoban fully functional, and then add Pink Bean. We are unable to provide a more specific timeline than this.

    Is there any plans for updating the server's library, if yes what is it and is there a set timeline?

    Yes, once the new website is complete and our main developer Karven has finished working on the more important tasks such as giving GMs more autonomy and fixing the autoban, we will then get to work on providing new and improved Library and Rankings pages.

    While many of us are appreciative of the work done by Karven, we think is too much work for one guy. Are there any plans for succession or more staff to take the burden?

    Karven does indeed have a lot on his plate right now, but unfortunately the majority of the work requires in-depth knowledge of the game client. The knowledge required is something that essentially needs years of hands-on experience, and so isn't something that can easily be learned by members of staff. It is also very difficult to outsource any of the work that needs doing because there just are not many people in the world who have the knowledge to do so. However, when it comes to things like scripting (NPC's, Quests, etc) or wz editing (map editing, editing/creating items, etc), those are things that can be learnt, and all of those things are already being done by other staff members

    Are there any plans to add more (Staff) roles?

    Yes. We have discussed recruiting people who are interested in testing bugs, giving game balance advice, and potentially WZ editing. Once we finalise exactly how we want these roles to work alongside our current roles and implement the necessary groundwork, we will be begin the recruitment process.

    Also, with autoban working, can we expect some major updates and even pink bean?

    Absolutely, Pink Bean has been discussed for years now, and we have been putting it on hold to ensure the autobanner is in place first. Once development of the autobanner is complete, not only will we be able to release Pink Bean, but we will be able to focus more on other things and help churn out gameplay updates more quickly.

    There was an extensive discussion about the Shaolin exp (ratio) nerf but it seems abandoned for now. Did Staff reach a conclusion?

    Yes, we have had an extensive discussion regarding Shaolin, and our internal dialogue differed from the desire of the community vote. Therefore we have put the idea on hold for now.

    Any hope for Chaos Zakum or Horntail in the (distant) future or are these bosses not considered for implementation ever on this server? If the latter, why?

    We have no "plans" on adding this at the moment. The reason is that it has not been a very popular request and we have more prominent issues to focus on.

    Hi Royallers,

    In response to popular demand, we are going to try something new: A monthly Q&A session where you get to ask Questions, and we provide Answers (to the extent that we can).

    For this first Q&A we want to expedite the process, which will mean a shorter question session of 1 week, and a shorter time frame for compiling answers (another week maximum).

    The only stipulations are that the questions must concern the game in some way; whether that be related to its content, bugs, development, community feedback, forum, website, or community as a whole, and that they must abide by the forum rules and guidelines. The questions should not be aimed at specific individuals, as we the Staff will decide on replies through cooperation and by majority vote.

    We will select up to 10 questions each month (if they are not duplicates of previously asked questions, and we deem them to be of high enough quality), at our discretion, but also with respect to the interest shown by the members for different questions.

    We also remind everyone that you may only post questions in this thread; not reply to other people's comments.
     
    Last edited: Jan 1, 2021
  2. Koltek
    Offline

    Koltek Well-Known Member

    Joined:
    Oct 10, 2020
    Messages:
    111
    Likes Received:
    40
    IGN:
    toChar
    Level:
    155
    How far along is the autoban, is there an expected due date for it?

    Regarding the hacker situation, are there any plans (and if are any, when) to implement any counter measures, even if they're temporary?

    About the whole situation with transparency, are there any plans regarding overhauling the process of GM applications? i.e reply to them with constructive criticism saying: "Your weak points were A B C, therefore we aren't picking you" or in general, just saying which applications are accepted or denied? as I've seen applications sit there since eons ago.
     
    Last edited: Dec 19, 2020
    Hamburg, Gangsta, Nessi and 1 other person like this.
  3. Bator
    Offline

    Bator Well-Known Member

    Joined:
    Sep 11, 2020
    Messages:
    105
    Likes Received:
    27
    Country Flag:
    Q1.Can you improve the speed of investigations for ban appeal?
    Q2.Is there a plan to compensate players who have been incorrectly blocked for a long time?
    Q3.Is there a plan to add some new admins´╝č

    Thank you.
     
  4. Johnny
    Offline

    Johnny Donator

    Joined:
    Mar 23, 2016
    Messages:
    4,490
    Likes Received:
    9,289
    Gender:
    Male
    Location:
    Toronto
    Country Flag:
    Level:
    200
    Guild:
    Oblivion
    Would it be possible to outline a road map so the community has a realistic idea on what to expect in the upcoming months or year? It doesn't have to be specific, just in general so players can stay in the loop.
     
    Last edited: Dec 19, 2020
    Kai, Ras, Gert and 21 others like this.
  5. ilyssia
    Offline

    ilyssia Donator

    Joined:
    Apr 26, 2018
    Messages:
    429
    Likes Received:
    3,426
    Location:
    #000000
    Hi Matt, thank you for doing this and I really appreciate you for doing this step. I have 3 questions that hopefully I could get a response to.

    1. Is there any plans for updating the server's library, if yes what is it and is there a set timeline?

    upload_2020-12-22_21-39-50.png

    According to the update log, the library was last updated in April 2015. This makes the library sorely out of date from the years of updates and content changes.

    While I get in the grand scheme of things, the library might be the back in the list of things to do in comparing to new contents, auto ban, class changes and hearsay of a website revamped. But I feel ashamed as despite being one of the oldest or the oldest surviving MapleStory Private Server according to my knowledge, we unable to have it updated for the past 5 years.

    Many of us in the community have voiced out [1],[2],[3] numerous times in the past we are willing to volunteer to help to keep the library up to date. We could have a staff member positioned just to check for discrepancies before submitting.

    P.S. Just in case, if the answer is the new website is coming up Soon tm and there is no set timeline, then I feel that will be still an invalid response.

    Eyes_Peeled-01.png

    2. While many of us are appreciative of the work done by Karven, we think is too much work for one guy. Are there any plans for succession or more staff to take the burden?

    I know some members of the community and I have previously brought this up, oftentimes is replied with a non-serious reply "Karven is a slave locked" "I whipped Kevin to do the work" I won't say which of the retired or existing staff members said because it just dilutes the point. Or, Kevin bring the server from scratch from the new source, hence only he can solve this.

    Well I understand, the advantages are the source code is safer and less prone to leaks. But it also means survival and core maintenance of this server relies solely on one person. If he falls, that's it. No fallback plan. No more server. Karven is amazing, his one of the reason for turning the game-changing feedbacks into a reality but he is also human.

    3. Are there any plans to add more roles?

    I'm not asking getting GMs to handle more workload, or asking for more GMs (We always need more GMs). But in terms of having more delicated roles, like Graphic Designer, Balance Team/Beta Tester and File Editor for example.

    To be clear, these roles are the position of staff just like Forum Moderator, but do not have their own GM characters. These roles allow the developer/GMs to better focus on more important tasks, instead of handling almost everything.
     
    Zancks, Pandora, Gert and 12 others like this.
  6. willian125677
    Offline

    willian125677 Donator

    Joined:
    Nov 28, 2019
    Messages:
    164
    Likes Received:
    80
    Gender:
    Male
    Location:
    Brazil
    Country Flag:
    IGN:
    wilian125677
    How do you decide which nx item from the suggestion thread is going to be implemented? Do you have some way to organize all the stuff about it?
    Also, with autoban working, can we expect some major updates and even pink bean?
     
  7. Hamburg
    Offline

    Hamburg Donator

    Joined:
    Apr 26, 2017
    Messages:
    803
    Likes Received:
    2,058
    Gender:
    Male
    Country Flag:
    IGN:
    Jerome Jr.
    Level:
    69
    Guild:
    Arambe
    What is your opinion about compensating players that were wrongfully banned?
     
  8. digitalpunk
    Offline

    digitalpunk Well-Known Member

    Joined:
    Jun 9, 2019
    Messages:
    79
    Likes Received:
    25
    Gender:
    Male
    Country Flag:
    IGN:
    Devinwild
    1. Where do you see this server in 5-10 years? What is the endgoal?
    2. If you look deep in your heart do you honestly still love owning/running this game? If you don't, do you just close the server or do you sell it/give it away.
    3. As owner how will you improve the staff situation regards so many people leaving staff with a bitter taste. What went wrong?
    4. Last but not least ofcourse. PB when? ML can do it, why can't we?

    Every step in the more transparency direction is appreciated
     
    Last edited: Dec 22, 2020
    babyfishh and Hamburg like this.
  9. Vector Ho
    Offline

    Vector Ho Donator

    Joined:
    Mar 10, 2018
    Messages:
    162
    Likes Received:
    425
    Gender:
    Male
    Country Flag:
    IGN:
    VectorNL
    Level:
    200
    Guild:
    Annexus
    1. When is autoban ready?

    2. There were many people wrongfully banned in the past, why do you guys keep making the same mistake? Is there a proper way to make significant transactions without getting unnecessary ban due to suspicious activities?
     
    Last edited: Dec 23, 2020
    Graces likes this.
  10. sparky95
    Offline

    sparky95 Donator

    Joined:
    Sep 21, 2016
    Messages:
    2,511
    Likes Received:
    5,561
    Gender:
    Male
    Country Flag:
    IGN:
    Shakiras
    Level:
    200
    Guild:
    NewPlanet
    There was an extensive discussion about the Shaolin exp (ratio) nerf but it seems abandoned for now. Did Staff reach a conclusion?
     
    xDarkomantis likes this.
  11. citizenlenny
    Offline

    citizenlenny Well-Known Member

    Joined:
    Aug 14, 2020
    Messages:
    68
    Likes Received:
    373
    Location:
    Larry's Cave Hotel (that mine is his)
    Country Flag:
    Any hope for Chaos Zakum or Horntail in the (distant) future or are these bosses not considered for implementation ever on this server?
    If the latter, why?
     
  12. Matt
    Offline

    Matt Administrator

    Joined:
    May 8, 2013
    Messages:
    11,932
    Likes Received:
    16,142
    Gender:
    Male
    Location:
    United Kingdom
    Country Flag:
    IGN:
    Matt
    Level:
    N/A
    Guild:
    Staff
    Answers have now been given to 10 of the questions from this thread. The first post has been updated with our responses! Thank you for taking time to post questions, and we look forward to answering more in the next Q&A session.
     
    Lion, Aestel, Styg1an and 4 others like this.
Thread Status:
Not open for further replies.

Share This Page